MangoAI Privacy Policy

Version: v1.0

As part of our ongoing efforts to improve our Service, we have updated our Privacy Policy, which now better reflects our privacy standards, as well as offers greater transparency about the data we collect and the way we use it. This Privacy Policy will take effect on August 14, 2023.

Effective: August 14, 2023 Welcome to MangoAIs Privacy Policy. We appreciate you entrusting your information to us, and we want to show you how seriously we take your trust. With this Privacy Policy we want to help you make the best decisions about how and what information you share with us. Our Privacy Policy is designed to provide transparency in our privacy practices and give you the opportunity to understand what information we collect, why we collect it, how we use your personal information and what your rights are regarding any of your shared information. Please read the Privacy Policy carefully. If you want to read the previous version of our Privacy Policy as well, please follow this link. All capitalized terms shall have the meaning assigned to them in the Definitions section at the end of this Privacy Policy.

1. Who We Are MangoAI is an AI-powered engineering and mathematics calculation application developed and operated by MangoAI Company. MangoAI is created by a team of engineers passionate about education technology. We are committed to leveraging cutting-edge technologies like computer vision and machine learning to develop an intelligent tool that can efficiently and accurately solve various engineering and mathematics calculation problems, in order to enhance working, learning and living efficiency for the general public. As a high-tech company, we fully understand the importance of personal information to each user, and are well aware of the increasing public concern over privacy rights. We highly value privacy protection for each user, and will make every effort to safeguard information security and legal rights and interests of each user. Our mission is not only to provide high-quality products, but also to build long-term trust relationships with users. Therefore, we adhere to ethical norms and industry best practices, and will continue to improve technologies and systems to effectively protect users' personal information.

2. What This Privacy Policy Covers This Privacy Policy is designed to explain how we collect and use personal information in the course of providing main business functions. For personal information processing in certain specific business scenarios or involving new features that are not covered in this policy, we will provide you with additional notices through more appropriate means to fully protect your information rights and interests. We understand that different business scenarios have different requirements for personal information processing. Therefore, as our business continues to evolve and new features are added, we will revise and publish the latest version of this Privacy Policy in a timely manner to cover the maximum scope of company business scenarios. We also urge you to carefully read the relevant agreements and statements before using new features. Protecting your information rights and interests is one of our core values, and we will continue to be committed to building a more transparent and high-standard personal information protection system.

3. Information We May Collect To provide services and continuously improve user experience, we may collect the following information with your authorization and consent:

• Basic account information (such as username, password, email): this information is used to create your account and verify your identity;
• Images you upload or calculate content you input: this information can help our system understand your calculation problem and return correct answers;
• Usage information (such as frequency of use, access records): this information helps us analyze product usage and user behavior for product optimization;
• Device information (such as device models, operating system): this information helps us improve service performance and resolve application technical issues. We value the principle of data minimization and will only collect information necessary to provide the service. We will also adopt various security technologies and management measures to protect this information. Under any circumstances, our collection and use of information will strictly comply with data protection laws and regulations.

4. Information You Provide to Us When registering for a MangoAI account and using related features, you may proactively provide us with some information, mainly including:

• Username and password: this information can verify your identity and ensure account security;
• Email address: this information is used for password retrieval, receiving important notifications, etc.;
• Images you upload or calculation content you input: this information is very important for allowing our AI system to understand your calculation problem and return the correct answer. We will properly keep this information and only use it within the scope of completing service-related tasks. For example, we may use usernames and passwords to create and manage your account, and use email addresses to send you important notification information. We pledge not to conduct any user analysis or profiling based on this information.

5. Automatically Collected Information To ensure service security and continuously improve user experience, we may automatically collect certain technical information, mainly including:

• Device information such as device brand, model, operating system, etc. This information helps us improve service performance and optimize for different devices;
• Usage information such as frequency of use, access records, etc. This information can help us analyze product usage to facilitate subsequent product iteration and function optimization;
• Location information, which is collected and used only after obtaining user authorization, to provide location-based services. Such information allows us to better assess and improve services, but will not be used to identify individual users. We will only use such data for statistical analysis, service optimization and other purposes. In addition, we will also take various security measures to ensure the privacy and security of these data.

6. Our Use of Your Information Based on our service needs, the main purposes for using your information include:

• Creating and managing your MangoAI account;
• Performing mathematical or engineering problem calculations based on the images or inputs you provided, and providing feedback;
• Analyzing your usage to improve our service functions and user experience;
• Ensuring service and information security. We pledge not to conduct any user analysis or profiling beyond service purposes based on this information. We will also take various measures to minimize the potential impact on your privacy when using the information.

7. How We Use Automatically Collected Data Primarily for the purpose of improving services, we may use automatically collected data to:

• Analyze product usage and user behavior patterns so that we can improve product design and functionality in a targeted manner to increase user satisfaction;
• Optimize our AI calculation engine to improve calculation accuracy;
• Perform limited statistical analysis to guide our business decisions such as expanding server capacity;
• Detect anomalies to troubleshoot application failures and vulnerabilities, thereby improving system stability and security. We will take a variety of measures to ensure that these data are only used for legitimate, justified and necessary purposes. We will also use technical means to ensure that these data are anonymous to avoid being used for user identification.

8. Principles for Collecting Your Personal Information

• We will collect personal information strictly in accordance with the principles of truthfulness, legality and necessity, and will not collect unnecessary information unrelated to the service;
• We will only collect information for specific, explicit and reasonable purposes, and will not use personal information beyond the purposes of collection;
• Before collecting each piece of information, we will clearly inform users of the purposes, methods and scope of collecting and using the information, and obtain user consent and authorization;
• We will adopt various security technologies and management measures to protect collected personal information and prevent risks such as leakage, damage and loss;
• If a user withdraws authorization or requests deletion of information, we will respond to the user's request in a timely manner. Each of our employees undergoes strict information security and privacy protection training and must abide by the above principles of information collection to ensure the protection of users' information rights.

9. Principles We Follow When Processing Your Personal Information When using and handling your personal information, we will adhere to the following core principles:

• We will fully respect and protect your information rights, and ensure complete transparency in the process of information use;
• We use the information in a completely fair and reasonable manner, and will not discriminate or improperly treat you based on the information;
• The purpose of information use is highly consistent with the purpose of collection;
• We will only use information within the scope permitted by laws, and will not illegally use or disclose your information;
• Once the purpose of information use is achieved, we will promptly and safely delete information that is no longer needed. We will also adopt various technical means and management measures to ensure the security of information processing, and accept the supervision and management of legal regulatory authorities regarding our personal information processing activities.

10. Our Cookie Policy
    To ensure the normal operation of the website, we will set data files called Cookies on your computer or mobile device to uniquely identify your identity. We will let you know how Cookies are used and ensure you can refuse or manage Cookies through browser settings. We pledge not to collect any sensitive personal information that can directly identify you through Cookies. The Cookie information we collect is only used to maintain your login status, save your relevant preference settings, statistical website traffic, etc. We will adopt the industry's most advanced security technologies and management measures to protect the security and legitimate use of Cookie information.

11. How We Use Cookies We will only collect non-sensitive information through Cookies, mainly for:

• Identifying your login status to ensure you can continue using purchased services;
• Analyzing your usage preferences and browsing behaviors so that we can improve user experience and provide more personalized services in a targeted manner;
• Statistical website access traffic and usage to help us improve website performance;
• Limited advertising placements to show information that may interest you. The collected Cookie information will not be cross-referenced with your identity information. We also provide options to opt out of Cookies to protect your information rights.

12. Adding Third Party Features To enhance user experience, our App may link third-party websites or invoke third-party APIs to provide certain feature services. We will only cooperate with trusted third parties and require them to comply with strict data protection measures. We will not collect or share your personal sensitive information through such third-party features. We will also take measures to ensure the security and compliance of any third-party features.

13. Your Rights
    Under relevant data protection laws, you have rights of access, rectification, deletion, withdrawal of authorization, etc. regarding your personal information. If you believe we have infringed your information rights, you may file a complaint through the designated complaint channels, and we will make our best efforts to satisfy your requirements within the scope permitted by law. We will continue to improve technical means and management processes to better protect your information rights and interests. Your trust is the driving force for our progress and the cornerstone of establishing long-term and stable relationships with users. In the new technical environment, we will continue to update and improve privacy protection policies to jointly build a trustworthy digital world with you.

14. Do Not Sell My Personal Information The CCPA requires businesses to provide a web page where consumers can opt out of the sale of their Personal Information. We do not sell your personal information, nor do we put such information on the open market. However, we respect and understand that you may still want to ensure your personal information is not sold. If you want to give a statement on the sale of your Personal information, please follow the Do Not Sell My Personal Information link on our main page. If you opt out through that link, you will no longer receive personalized ads.

15. Do not track (DNT) Do Not Track DNT is a web browser preference or a setting that users can manually set on the browser and opt-out from online tracking of a user. We do not currently respond to users Do Not Track browser signals or other browser or device based mechanisms as to date, no standard has been adopted. The World Wide Web Consortium (W3C) has been working hard to develop such a standard and create an international consensus. We keep track of that progress and will notify you of any changes. However, we do provide consumers with the ability to manage their cookie choices as described in our Cookie Policy.

16. Metrics Subject to certain conditions, the CCPA requires some service providers to disclose certain metrics by July 1 of every calendar year about requests received from California residents in the previous calendar year, for instance, to disclose the number of requests to delete personal information. We do not currently meet these requirements, but we are constantly monitoring any changes to be ready for the day we qualify for such an obligation.

17. International Transfers of Personal Data As we operate globally, some elements of the Service may be hosted on servers located in countries outside your own country. The laws applicable to the protection of personal data in such countries may be different from those applicable in your home country. In particular, if you are located within the European Union, please note that personal data collected by us is transferred outside the European Union / European Economic Area. By using our Services, you consent to personal data about you being transferred outside your own country and, where applicable, outside the European Union / European Economic Area. Wherever we transfer your personal information, or otherwise store or process such information, we will take reasonable steps to safeguard the privacy of your personal information. These steps may include obtaining your consent or implementing contractual clauses defining rules and obligations in respect to such transfer or processing.

18. Advertising To support and enhance the Services, we work with a variety of third party advertising networks, marketing analytics service providers and website analysis firms such as Facebook and Google (collectively, Third Party Advertising Service Providers). These Third Party Advertising Service Providers collect and use personal data about your visits to and use of the Website and mobile Application, as well as other websites in order to serve you with advertisements and content tailored to meet your preferences and likely interests or better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes. You can opt-out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative (NAI) or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools. The NAIs opt-out tool can be found here and the DAAs opt out tool can be found here. You may also manage certain advertising cookies by visiting the EU-based Your Online Choices. In addition, your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for online behavioral advertising (for example, Apple iOS Advertising ID and Google Androids Advertising ID). Please note that opting out does not prevent the display of all advertisements to you.

19. Childrens Privacy We keep track of your age when you use our services. This is because we will never knowingly collect personal data from children under 13 years of age (or applicable age in your country). If you are under 16 years of age, we will either request your consent or consent of your authorized holder of parental responsibility before we process your personal information in any way. We do not sell your information and we always ask for consent, so naturally, that applies especially to children under 16 years of age wherever they might be from.